RxEOB.Com, LLC (RxEOB®) Online Terms of Service
Welcome to the RxEOB® web site. Thank you for visiting..
We understand that the security of your personal and health
information is important to you. We also understand that our continued success
as a leading Health Information Technology company relies on our ability to
communicate with you in a secure manner.
We adhere to the highest standards of decency, fairness and
integrity in our operations. On the Internet, we take a
number of measures to authenticate your identity when you access our
services. We also take steps to protect your information as it traverses the
Internet to and from your desktop. We take steps to make sure all information
is as secure as possible against unauthorized access and use. We also review
our security measures periodically. Despite our best efforts, and the best
efforts of other firms, “perfect security” does not exist on the Internet, or
anywhere else.
Term of Use
Please read these Terms carefully. You may use RxEOB® only
if you comply with them.
If you do not wish to be bound by these Terms, you may
choose to not access or use RxEOB®.
Use Means Acceptance.
By using RxEOB®, you have agreed to all terms, conditions,
and notices contained or referenced in these Terms. All changes to the Terms,
applicable law, and any posted guidelines and rules on the site are
incorporated into the Terms and take effect immediately. If you have not
visited us recently, you should review the Terms for any changes since your
last visit, but the new/amended Terms, etc., are effective whether
or not you notice, or know about, a change. If you use RxEOB® after we
make or post any changes to the Terms, you are considered to have accepted the
changes.
Education Only.
RxEOB® provides information prescription drug benefits to
help you to make informed decisions about your prescription drug benefits. We
do not offer professional medical evaluation, advice, diagnosis, or treatment.
Do not report any medical condition, e.g., your physical reaction to
medication, to us. We cannot be responsible, and therefore you are responsible
for reporting any reactions to any of the prescribed medications you are taking
to your prescribing doctor, health authority, or emergency caregiver. IF YOU
HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO A HOSPITAL EMERGENCY ROOM FOR
MEDICAL ATTENTION. You should not rely on information received through RxEOB®
for important personal, medical, or legal decisions. We strongly recommend that
you see your own doctor or other health care provider for evaluation, advice,
diagnosis, treatment, and to address any symptom or medical condition.
Limited License.
Pursuant to an agreement with the provider of your
prescription drug benefits (e.g. your pharmacy benefit plan sponsor), we grant
you the right to access and use RxEOB® for your personal, non-commercial use
and always subject to these Terms of Use which may be modified from time to
time. You may download and print a copy of the information we provide in
RxEOB®, but only for your personal, non-commercial use and only if you maintain
any proprietary notices without modification. You may not reprint, copy,
display, distribute, publish, or transmit any file, document, or graphic in
whole or in part for any other purpose without the prior written permission of
RxEOB®. You may not use or retrieve any of RxEOB®'s
Content (defined below) to create or compile another Website, database,
collection, etc. Unless RxEOB® expressly authorizes you to do so, you may not
(whether in whole or in part) modify, rent, loan, sell, distribute or create
derivative works based on RxEOB® or the software used in connection with RxEOB®.
You may not reproduce, duplicate, copy, sell, resell or exploit for any
purposes, any portion of RxEOB®.
Disclaimer.
While RxEOB® believes that the information we provide
through this RxEOB® application is current and reliable, because of the vast amount
of pharmaceutical medical information, rapid advances in knowledge, and your particular physiology, we cannot and do not guarantee the
accuracy of any information we provide. Further, all cost estimates, such as
retail price estimates and copayment estimates, are provided for your
convenience only and we cannot and do not guarantee the accuracy thereof.
; You should never disregard medical
advice or delay seeking it because of information from RxEOB®. The information
contained in RxEOB® is compiled from a variety of sources ("Information
Providers"), and neither we nor Information Providers directly or
indirectly practice medicine or offer medical services as part of RxEOB®.
We will not be liable to you for your reliance on or use of
any information and services obtained through RxEOB®. Also, we assume no
responsibility for the timeliness, deletion, mis-delivery or failure to store
any user communications or personalization settings. We and Information
Providers cannot and do not warrant against human and machine errors,
omissions, delays, interruptions or losses (including loss of data), or that
files available for downloading will be free of infection by viruses, worms, or
other harmful code.
LIMITATION OF
LIABILITY.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE, INFORMATION
PROVIDERS, AND OUR RESPECTIVE EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE,
OR OTHER DAMAGES, INCLUDING (WITHOUT LIMITATION) LOST PROFITS, GOODWILL, USE,
DATA, OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES) RESULTING FROM: (A) THE USE OR INABILITY TO USE RxEOB®; (B)
ANY OTHER MATTER RELATING TO USE OF RxEOB®. YOU ACKNOWLEDGE THAT ALL THE
LIMITATIONS OF LIABILITY AND THE RESTRICTIONS ON YOU IN THESE TERMS ARE
REASONABLE GIVEN THE PROPOSED AND PERCEIVED BENEFITS OF RxEOB®, AND, TO THE
FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE AND FOREVER WAIVE ALL
CLAIMS YOU MAY HAVE AGAINST RxEOB® INFORMATION PROVIDERS, AND OUR RESPECTIVE
EMPLOYEES, AGENTS, AND CONTRACTORS, INCLUDING, WITHOUT LIMITATION, CLAIMS BASED
ON THE NEGLIGENCE OF ANY OF THE FOREGOING.
EXCLUSIONS AND LIMITATIONS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
WARRANTIES OR THE LIMITATION OR EXCLUSION OF WARRANTIES FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. THEREFORE, SOME THE LIMITATIONS IN THIS SECTION MAY NOT
APPLY TO YOU.
Links.
RxEOB® may produce automated search results or otherwise
link you to other sites or resources on the Internet. These other sites and
resources are not under our control, and we do not endorse and are not
responsible or liable for the availability, accuracy, copyright compliance, legality,
decency, or any other aspect of these sites or for any damages caused or
alleged to be caused by or in connection with use of or reliance on any of
these sites or resources.
Authentication
We use different pieces of information, collectively known
as access codes, to properly identify and authenticate you before allowing you
secure access to your member information. The first piece of information is
your name and date of birth that is matched to eligibility information along
with the member number from the ID Card provided to you by your plan sponsor.
Another piece of information is your Dependent Code, a code
that is unique to you. Once you have successfully completed the registration
process, we will randomly assign you a UserID and
initial password. You need to save your UserID and
password.
For further security, you will be prompted to change your UserID and password on to a unique UserID
and password that you choose. These will be stored on an encrypted database
that is isolated from the Internet.
Data Traversing the
Internet
Our site uses the highest levels of Internet security. We
require the use of a secure browser and use its features such as data
encryption, Secure Sockets Layer (SSL) protocol, user names and passwords, and
other tools. The system encrypts the login information and personal information
that flows back and forth between you and us.
Encryption is the process of scrambling the information so
that it can only be reassembled by the intended recipient- someone recording
the communication will not be able to decipher the information. We use 256 bits
for this encryption- the standard for our industry and the financial industry-
making it virtually impossible for anyone else to read it. You can tell when
you are on a secure page by looking at the URL (location or address field in
the browser). If it begins with “https://” rather than “http://” the page is
secure.
Digital Certificate
You can tell whether you are truly connected to us by
viewing our digital certificate. The certificate verifies the connection
between our public key and our server’s identification. Cryptography using
digital signatures ensures you can trust the information within the
certification. Your browser looks at it and trusts it. It is similar
to your local highway traffic law enforcement department; the people
there trust the information on your driver’s license, should you be lucky
enough for them to request to see it.
Logout and our
Timeout Feature
We make use of a secure login and advise you to log out of
our site as soon as you are finished with your access. We also use a timeout
feature to protect you further. After an extended period of inactivity at our
site, we will log you out automatically.
Data Within our Walls
The personal information our site collects is stored in
secure operating environments that are not available to the public or other
members. We employ mechanisms to protect data within our walls. One such
mechanism is a firewall that protects our computer systems and your
information. Firewalls are selective barriers that block access and allow only
authorized traffic through.
We also use system and application logs to track all access.
We review these logs periodically and investigate any anomalies or
discrepancies.
Within our organization, we base access to member
information on the sensitivity of the information, and our employee’s
need-to-know. We authorize employees and representatives to use available
member information for authorized business purposes only. Each employee
receives a code of conduct that details our requirement for our employees when
using this information. Disregard of these requirements may result in
disciplinary action up to and including termination.
Privacy.
We take privacy and data protection very seriously. We are
committed to ensure that you have consented to any of the collecting, using,
disclosing and/or processing of your personal data. To understand your privacy
rights, and also how we deal with your personal data, we urge you to read our
Privacy Policy, which may be found at https://www.rxeob.com/privacy .
Certain Prohibitions.
You shall not (a) use RxEOB® or otherwise act or fail to act
in any way that is unlawful or prohibited by the Terms; (b) use simultaneous,
unattended or continuous connections to RxEOB®; (c) impersonate any person or
entity, including a RxEOB® representative, or misrepresent your affiliation
with any person or entity; (d) collect or store personal data about others; and
(e) use RxEOB® in a manner that adversely affects its availability and its
resources to other users.
Certain Other
Responsibilities.
In addition to your other responsibilities referred to in
the Terms, you must maintain all equipment required for you to access and use
RxEOB®. You represent and warrant that you possess the legal right and ability
to agree to and be bound by these Terms and to use RxEOB® in accordance with
these Terms. You are responsible for providing true and accurate registration
information, maintaining the confidentiality of the password and account, and
for all activities that occur under your password and account. You shall (a)
immediately notify us of any unauthorized use of your password or account or
any other breach of security, and (b) ensure that you exit from your account at
the end of each session. We cannot and will not be liable for any loss or
damage arising from your failure to comply with this or any other part of these
Terms.
Proprietary Rights;
Content.
We own all patent rights, trademark rights, copyrights and
other proprietary rights in RxEOB® and its associated software, programs,
services, processes, designs, technologies, and materials. Except for public
domain material, all text, data, software, sound, photographs, graphics,
messages, and other material ("Content") of RxEOB® are copyrighted as
individual works and as a collective work. We or our designee holds the
copyright in the collective work, which includes property of Information
Providers which is also protected by copyright and other intellectual property
laws. Any unauthorized reproduction, redistribution, retransmission, or other
publication of any Content is strictly prohibited without the express written
consent of the owner of such Content. You may not remove, alter or cover any
copyright or other proprietary rights notice placed on any materials on or
accessible through RxEOB®.
Special Rules For International
Use.
Recognizing the global nature of the Internet, you shall
comply with all local rules regarding online conduct and acceptable Content. Specifically and without limiting the generality of the
foregoing, you shall comply with all applicable laws regarding the transmission
of technical and personal data exported from the United States or the country in which you reside.
Indemnity.
You shall indemnify and hold us, and our subsidiaries,
affiliates, officers, agents, co-branders, Information Providers, and other
partners, employees, agents, and contractors harmless from all liability,
claim, and expense, including reasonable attorneys' fees (whether incurred as
the result of a third party claim or a claim to enforce these Terms) due to or
arising out of your use and connection to RxEOB®, your violation of the Terms,
and your violation of another's rights.
Modifications and
Termination.
We reserve the right in our sole discretion at any time and
from time to time to modify or discontinue, temporarily or permanently, RxEOB®
(in whole or in part) with or without notice. Similarly, without obligation, we
may terminate your password, account (or any part) or use of RxEOB®, for lack
of use or if we believe in good faith that you have violated or acted
inconsistently with the letter or spirit of the Terms. We shall not be liable
to you or to any third party for any modification, suspension or discontinuance
of RxEOB® or termination of your account or access. Your personal license to
RxEOB® will end when either we or you terminate your access to it. Notwithstanding
any termination, however, the provisions of these terms shall survive any such
termination.
Conditions Of Use:
The information in this database is intended to supplement,
not substitute for, the expertise and judgement of your healthcare professional.
The information is not intended to cover all possible uses, directions,
precautions, drug interactions or adverse effects, nor should it be construed
to indicate that use of a particular drug is safe, appropriate
or effective for you. You should consult your healthcare professional before
taking any drug, changing your diet or commencing or discontinuing any course
of treatment.
Miscellaneous.
The Terms constitute the entire agreement between you and
RxEOB®, they govern your use of RxEOB®, and they supersede any prior agreements
between you and us regarding RxEOB®. You also may be subject to additional
terms and conditions that may apply when you use affiliate services, third
party content or third-party software. The Terms and the relationship between
you and RxEOB® shall be governed by the laws of the Commonwealth of Virginia,
without regard to its conflict of law provisions. You consent to the exclusive
personal jurisdiction of the courts located within the County of Henrico,
Virginia, if there is any dispute between you and us. Our failure to exercise
or enforce any right or provision of the Terms does not constitute a waiver of
such right or provision. If any part of the Terms is found by a court of
competent jurisdiction to be invalid or unenforceable, you and we nevertheless
agree that the court should try to give effect to the parties' intentions as
reflected in the provision, and the other provisions of the Terms shall remain
in full force and effect. Regardless of any statute or law to the contrary, any
claim or cause of action of yours arising out of or related to use of RxEOB® or
the Terms must be filed within one (1) year after such claim or cause of action
arose or it shall be forever barred.
Notices.
We may deliver notice to you by electronic mail, general
notice on RxEOB®, or by a written communication delivered by first class U.S.
mail to your address of record in our account information. You may notify us
via electronic mail at clientsupport@rxeob.com or by first class letter,
postage prepaid, or overnight courier to address below.
If you have any questions, concerns, or comments about these
Terms of Use or our Privacy Policy, please contact us using the information
below:
Bryan York, Chief Operating Officer
operations@rxeob.com
804-643-1540
RxEOB
2810 N. Parham Road, Suite 245
Henrico, VA 23294